Help us resolve it quickly
Include the app version, device model, Android version, and the steps that lead to the problem. Screenshots help when they do not show private family content.
Testing access and installation
Join the OurHome testing group, then open the closed test on Google Play and click “Become a tester”. You can then install OurHome. Use the same Google account for every step.
Open testing instructionsContact support safely
First confirm your email address with the 8-digit code. Never send a password, access token, or complete private family data. Our Home will not ask you for those secrets.